Privacy Policy

Jantra ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and services.

Please read this Privacy Policy carefully. By using Jantra, you agree to the collection and use of information in accordance with this policy.

Personal Information

• Account Information: Name, phone number, and profile picture
• Verification Data: Phone number verification for account security
• Profile Information: User type (Citizen, NGO, Government Official)

Report Data

• Location Data: GPS coordinates when you submit a report
• Photos: Images you upload as evidence of civic issues
• Issue Details: Title, description, category, and status updates

Lost & Found Data

• Item Details: Description, photos, and identifying features of lost or found items
• Location Information: Where the item was lost or found
• Contact Preferences: How you wish to be contacted about matches
• Claim Information: Verification details when claiming lost items

Automatically Collected Information

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, time spent, interaction patterns
• Log Data: Error reports and diagnostic information

We use the collected information to:

• Create and manage your account
• Process and display civic issue reports
• Connect reports with appropriate government authorities
• Provide real-time status updates on your reports
• Enable community verification of issues
• Calculate and display civic points
• Facilitate Lost & Found item matching and reunification
• Connect users who have lost items with those who have found them
• Send push notifications about report updates and Lost & Found matches
• Improve our services and user experience
• Ensure platform security and prevent fraud
• Comply with legal obligations

We may share your information with:

Government Authorities

Your reports (including location, photos, and issue details) are shared with relevant local government departments for resolution. Your personal contact information may be shared for follow-up purposes.

Other Users

Other Jantra users can see your reports (title, category, status, location) and your public profile name. Your phone number and personal details are not visible to other users.

Service Providers

We work with third-party service providers for hosting, analytics, and notifications. These providers are bound by confidentiality agreements and only process data as instructed.

Legal Requirements

We may disclose information if required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Secure authentication mechanisms
• Regular security audits and updates
• Access controls and employee training
• Secure cloud infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

We retain your personal information for as long as:

• Your account is active
• Necessary to provide our services
• Required by applicable laws
• Needed to resolve disputes and enforce agreements

Report data may be retained longer for public record and government compliance purposes, even after account deletion.

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update inaccurate or incomplete information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a structured format
• Opt-out: Disable certain data collection features
• Withdraw Consent: Revoke previously given consent

To exercise these rights, contact us at privacy@jantra.in. We will respond within 30 days.

Location data is essential for our service to accurately report civic issues. We collect location data only when:

• You submit a new report
• You view nearby reports on the map
• You use the search feature
• You post a Lost & Found listing

You can disable location services in your device settings, but this will limit app functionality.

When using the Lost & Found feature, please be aware:

• Item descriptions and photos you post are visible to all Jantra users in your area
• Your public display name is shown with your listings, but not your phone number
• Contact between users happens through our in-app messaging system for safety
• We may use item descriptions and photos for matching algorithms
• Listings are retained for 90 days and then archived unless renewed
• Claimed or reunited items remain in our records for dispute resolution purposes

Jantra is not intended for children under 18 years of age. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Updating the "Last updated" date
• Sending a push notification
• Displaying a notice in the App

Your continued use of Jantra after changes indicates acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: privacy@jantra.in
• Address: Guwahati, Assam, India
• Data Protection Officer: dpo@jantra.in

In accordance with Information Technology Act, 2000 and rules made thereunder, if you have any grievance regarding the processing of your personal data, you may contact our Grievance Officer:

• Name: Grievance Officer
• Email: grievance@jantra.in
• Response Time: Within 30 days of receiving complaint